At Sparkradix Infratech Private Limited, we take
pride in the services delivered by us and guarantee your satisfaction with our
services and support. We constantly improve and strive to deliver the best
accounting, financial or secretarial services through the internet. However, in
case you are not satisfied with our services, please contact us immediately and
we will correct the situation, provide a refund, or offer credit that can be
used for future Sparkradix Infratech Private Limited orders.
Not Satisfied? Let us know!
If you
are not satisfied with the service, please write to support@sparkradix.in
or write to us at DLF Cybercity, DCB No 516, Patia, Bhubaneswar,
Odisha India, 751024
Contract Based Refund Policy
If an engagement is not progressing as per your
expectations, you can request for a refund within days mentioned in the project
contract. After mentioned number of days, you can request for the refund to be
processed as a service credit – which can be used for any other future service.
Earned Fee & Cancellation Fee Deduction
Before processing any refund, we reserve the right
to make a best effort to complete the service. In case of change of service,
the cancellation fee would not be applicable.
Hence, all refunds will be subject to work
completion fees. Further, if Sparkradix Infratech Private Limited has spent the time and resources to complete
the engagement or incurred any other fee, such fees will be deducted on best
judgement basis by the company and the balance will be refunded.
Change of Service
If you want to change the service you ordered for a
different one, you can request this change of service within 60 days of
purchase. The purchase price of the original service, less any earned fee and
money paid to government entities, such as filing fees or taxes, or to other
third parties with deducted and the next service will be launched. In case of
change of service to the same value or a higher value, there will be no
deduction (subject to work completion calculations and adjustments).
Request Refund
To initiate a refund request, please send an email
to support@sparkradix.in along with
details of the transaction to begin the refund process. Refunds are normally
processed within 3-5 weeks from the date of request along with all relevant
information.
Penalty or Tax Payment
Sparkradix Infratech Private Limited and its
employees play the role of a corporate service provider. While, it is our
responsibility to prepare the necessary filings, it is the client’s
responsibility to ensure accuracy and correctness. Hence, Sparkradix Infratech
Private Limited will not pay any penalties or taxes on behalf of its clients.
Further, Sparkradix Infratech Private Limited is not responsible or liable for
any other cost incurred by the client related to the completion of the service
that is out of scope.
Factors Outside our Control
We cannot guarantee the results or outcome of your
particular procedure. For instance, the government may reject a trademark
application for legal reasons beyond the scope of Sparkradix Infratech Private
Limited service. In some cases, a government backlog or problems with the
government platforms (e.g. MCA website, Income Tax website, FSSAI website) can
lead to long delays before your process is complete. Similarly, Sparkradix
Infratech Private Limited does not guarantee the results or outcomes of the
services rendered by our Associates, who are not employed by Sparkradix
Infratech Private Limited . Problems like these are beyond our control and are
not covered by this guarantee or eligible for refund. Hence, delay in
processing of your file by the Government cannot be a reason for refund.
Force Majeure
Sparkradix
Infratech Private Limited shall not be
considered in breach of its Satisfaction Guarantee policy or default under any
terms of service, and shall not be liable to the Client for any cessation,
interruption, or delay in the performance of its obligations by reason of
earthquake, flood, fire, storm, lightning, drought, landslide, hurricane,
cyclone, typhoon, tornado, natural disaster, act of God or the public enemy,
epidemic, famine or plague, action of a court or public authority, change in law,
explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or
similar event beyond our reasonable control, whether foreseen or unforeseen
(each a “Force Majeure Event”).